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emergency calls only

  • 29 October 2022
  • 2 replies
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We have  lines on our account.  One of them started losing connection, saying emergency calls only.  Restarting the phone would help sometimes.  We bought a new SIM card.  That did not help.  Bought a new phone and put the SIM card in and it still occurs on that phone.  It seems to be related to the one number.  I have called customer support 5 times.  Still nothing seems to be fixing the problem.  The guy at the Cricket store said to cancel the line and get a new phone number.  I don’t want to change my number.

 

Can anyone help?

 

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Best answer by ds329a 30 October 2022, 01:55

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Userlevel 2
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Hi @backhoe58 we thank you for reaching out to Cricket Forum. We would be glad to take a closer look into this issue for you. May you Private Message us at @CricketSupport for further assistance. 

Userlevel 3
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Hey @backhoe58 it might be the phone, not the SIM. If’s its an iPhone, you can take it to Apple & they’ll run a diagnostic check on it. If it’s still under warranty, they’ll replace it too. Otherwise, if you bought it from Cricket, you have a year warranty. Good luck!

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