We have lines on our account. One of them started losing connection, saying emergency calls only. Restarting the phone would help sometimes. We bought a new SIM card. That did not help. Bought a new phone and put the SIM card in and it still occurs on that phone. It seems to be related to the one number. I have called customer support 5 times. Still nothing seems to be fixing the problem. The guy at the Cricket store said to cancel the line and get a new phone number. I don’t want to change my number.
Can anyone help?
Best answer by ds329aView original
@backhoe58 we thank you for reaching out to Cricket Forum. We would be glad to take a closer look into this issue for you. May you Private Message us at @CricketSupport for further assistance.
@backhoe58 it might be the phone, not the SIM. If’s its an iPhone, you can take it to Apple & they’ll run a diagnostic check on it. If it’s still under warranty, they’ll replace it too. Otherwise, if you bought it from Cricket, you have a year warranty. Good luck!