Google Pixel XL, why cant they tell me how to unlock it?

  • 2 December 2022
  • 1 reply


My aunt, uncle and I all shared a phone plan. My uncle passed away about a year ago and i have his old phone. I took it to my local Cricket store to ask about having it unlocked or what we would have to do to meet the requirements to unlock the phone but for some reason i couldn't get a response? The man helping us just simply said they don't know why its locked or how to unlock it. We originally thought it was unlocked to begin with considering he had it for 2 years, but when we had put a different sim into it, it locked all of us on the phone plan out of our service and we had to go in to get it fixed. I just want to know why its locked and what needs to be done to unlock it even though its just going to be used on the same carrier? 


Best answer by ds329a 3 December 2022, 01:29

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Hi @meaganjames99 we are sorry to hear of your lost. A device can be unlocked, once the requirements below are met: 1. The device you want to unlock has been active for at least six months of paid service on that device. 2. The device is designed for use on and is locked to Cricket's network. 3. The device has not been reported lost or stolen. 4. The device is not associated with a fraudulent account. May you Private Message us @CricketSupport and provide us the name and wireless number associated with your account along with the device IMEI number for further assistance.