HCT One m9

  • 6 October 2018
  • 1 reply
  • 17 views
C
I recently purchased this phone new and it is AT&T compatible. After switching my SIM card I can call and text but not access anything using data most of the time. A H shows up where the 4G usually is then I am kicked off any apps or sites. I've been to two different cricket stores, no help, even after customer service chatted with the store and reset my network.

1 reply

J
Userlevel 4
Badge +5

Hey there! Welcome to the Cricket community forum and thank you for your post. We recommend checking the APN settings on the device and following the link provided for the necessary APN settings. However, if this does not correct the problem, We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketnation) or Twitter (@cricketsupport)  for further assistance.


https://www.cricketwireless.com/support/apps-and-services/bring-your-own-device-byod/customer/bring-your-own-android.html

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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