HCT One m9

  • 6 October 2018
  • 1 reply
  • 7 views

I recently purchased this phone new and it is AT&T compatible. After switching my SIM card I can call and text but not access anything using data most of the time. A H shows up where the 4G usually is then I am kicked off any apps or sites. I've been to two different cricket stores, no help, even after customer service chatted with the store and reset my network.

1 reply

Userlevel 4

Hey there! Welcome to the Cricket community forum and thank you for your post. We recommend checking the APN settings on the device and following the link provided for the necessary APN settings. However, if this does not correct the problem, We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketnation) or Twitter (@cricketsupport)  for further assistance.


https://www.cricketwireless.com/support/apps-and-services/bring-your-own-device-byod/customer/bring-your-own-android.html

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