Help unlocking a Cricket phone

  • 25 April 2023
  • 1 reply


Hello everyone! I am new to this comunity and I hope someone here can be kind enough to help me or guide me in the right direction as how to go about unlocking a Cricket phone that was gifted to me, but since I currently live in Guatemala City I cant use it here because it is carrier locked. I tried to use the Cricket App directly from the phone but it does not open, Since I am trying to access it from outside the US. I have full access to the phone and can provide what ever information is needed. can someone please help me?


Best answer by jdor_Cricket 26 April 2023, 00:11

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Userlevel 4
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Hi @johneaguilar71 


Thanks for posting. You don’t need to sign in the myCricket app to request unlock of device, or need to be in the U.S. I would suggest making sure that your device is connected to Wi-Fi, and both the app and device have the latest software update installed. Once that’s confirmed, you can follow the steps below:

1.    Open your myCricket app.
2.    Sign out of the app if you’re signed in.
3.    Tap Unlock Device on the app’s sign-in screen.
4.    Tap Unlock at the bottom of the screen.
5.    Once your phone is successfully unlocked, restart it to complete the process.