I have been dealing with a frustrating nightmare for the past 2 weeks and no one at Cricket seems to care about losing a long-time customer. I just bought a brand new phone through Cricket which has been defective and because its past 7 days the only options is for me to send it to the manufacturer, be days without a phone, only to be sent a used phone. I just purchased this phone and within 2 weeks of owning it it stopped working properly. It has been ridiculous to get through to anyone because of the COVID outbreak which has delayed me getting in touch with anyone from customer service, and because of that, me as the customer is getting penalized. I did not spend money on a brand new phone just to be sent a used phone. I will absolutely be switching providers as soon as possible, since no one at customer service seems to be able to help or even care about my situation. They have offered me absolutely no alternative or even apologized for any inconvenience.