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Hotspot will not connect after phone upgrade?

Sashaye
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New Moto G Stylus 5g (2022) will not connect my mobile hotspot to brand new Vizio tv or laptop. Upgraded my phone from 3g and now it will not connect at all. My 3g phone connected flawlessly. I don't understand why this new upgraded phone will not. Made sure of the coverage area while in store. Have tried absolutely everything. System is up to date. It's not my devices. I do live in a rural area, I get 1-2 bars, I can get online, play online games etc etc, call, text altho reception is slow & I do get dropped calls at times, I've always been able to use hotspot on my tv to watch movies, videos & play games. Now my hotspot will not connect at all to my laptop, it keeps saying bad password even though it's correct. Connects for about 1 second to tv & then nothing. DHCP is enabled. Have changed AP bands, 2.4GHz,  5.0GHz which is preferred, tried with and without a password. I will be so happy & appreciative with ANY suggestions & ecstatic if my issue is resolved! 🤸Thank you 🙋‍♀️

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Best answer by CD_Cricket 26 May 2022, 02:04

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5 replies

C
Badge +4

Hi @Sashaye we are sorry to hear this. Have you tried doing a Network Settings reset? If you still need assistance, feel free to send us a PM @CricketSupport with details of your issue.

Sashaye
Badge +1

Thank you, I did try that. I went approximately a half mile down the road and I can get 4g & 5g so I'm really starting to believe that its possibility poor service at home that's the issue despite the coverage area map. Its disappointing and weird to me because my 3g worked so well at home. Any suggestions on how to boost the signal other than moving?

Sashaye
Badge +1

Thank you, I did try that. I went approximately a half mile down the road and I can get 4g & 5g so I'm really starting to believe that its possibility poor service at home that's the issue despite the coverage area map. Its disappointing and weird to me because my 3g worked so well at home. Any suggestions on how to boost the signal other than moving?

 

U
Userlevel 2
Badge +4

@Sashaye 

 

you can always try a network reset on your phone.

J
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Android: Open Settings > Connections > Mobile Hotspot and Tethering. If you don't see these options, open Settings > Network & internet > Hotspot & tethering. Tap Mobile Hotspot > Configure > Band or Wi-Fi hotspot. by Upflix

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