How do I open a Fraud ticket?

  • 25 February 2022
  • 2 replies

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I got a text saying I need to upgrade my phone as it's not compatible with the 5G network anymore. When I called to upgrade it, the rep said it's already been upgraded and gave me a tracking number. But I didn't do the upgrade! When I checked the tracking info, it was delivered to a different state!

I tried opening a ticket about fraud but after an hour of back and forth, the rep was just trying to make me buy a new phone and finally they just gave me a link to a form that I need to fill out and send via registered mail to them. Why can't they simply open a ticket for me or Cricket have an online form for it?

I may have to switch to a different provider tomorrow as Cricket won’t even activate my old phone again until this is resolved. 


Best answer by ds329a 4 March 2022, 02:03

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2 replies

Userlevel 2
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Hi There! We are sorry to hear of your issue receiving a replacement device. May you please contact our Support Team on Twitter @cricketsupport or on Facebook at where we will be glad to assist you further.


I didn't think it was possible