I got a text saying I need to upgrade my phone as it's not compatible with the 5G network anymore. When I called to upgrade it, the rep said it's already been upgraded and gave me a tracking number. But I didn't do the upgrade! When I checked the tracking info, it was delivered to a different state!
I tried opening a ticket about fraud but after an hour of back and forth, the rep was just trying to make me buy a new phone and finally they just gave me a link to a form that I need to fill out and send via registered mail to them. Why can't they simply open a ticket for me or Cricket have an online form for it?
I may have to switch to a different provider tomorrow as Cricket won’t even activate my old phone again until this is resolved.
Best answer by ds329aView original