huge waste of time!

U

I am not under contract, and will simply go elsewhere.  The microphone on my telephone died, it was 5 weeks old!  I was in the middle of a conversation, and she started saying "hello? hello?" and hung up.

I went to the dealer, and he explained he can only replace the instrument for the first week, but I am covered by warrantee for a year.

I called 611, they took my information, but wanted me to send the phone back FIRST!  Sorry, I need my phone!  I bought a headset for $10, and gave my info to the warrantee department.  A week later, NOTHING.  NO LETTER, NO PHONE, like it never happened!

I value my TIME.  Expect me to be gone next month!

Feel free to send comments to:

Mitt_glick@yahoo.com

It is unlikely that I will return here.

 

4 replies

jdor_Cricket
Userlevel 4
Badge +4

Hi @User0 

 

We’re sorry to hear you're experiencing issues with your new device and microphone. While the standard process is to send the defective device to Cricket first, we also offer a “advanced exchange” option which allows you to get a replacement device before sending the defective device to our return center (Credit Card required). To make a warranty claim visit https://warranty.cricketwireless.com and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.

 

Warranty Information

Y

There are things we all do, or don't do, that lead us to waste far more time than we realize in the moment. · Not Asking for Help · Trying to Make Bad . Hotmail.de

U

You don't understand (or don't want to understand!)

1) I drove to the Cricket store that I bought the phone in, waited for them to open (at 11 AM!) explained the problem, and watched for an hour before the owner explained the return policy for the instrument that was exhibiting the problem (at that time)

 

2) I called 611, spent an hour on the phone before calling the repair center.

 

3) After an obscene wait (YOU TRY CALLING) I spoke to someone who explained the procedure, but she put me on "hold" until the call disconnected some 40 minutes later.  She never even asked for my CC info.  (BTW: I was on auto bill-pay!)

 

4) The amount of time it took to memorialize this is miniscule, compared to the amount of time that I have already WASTED.

 

5) This is a poor business model, I suspect you will all be looking for jobs in a year or two!  I am simply taking my business elsewhere.

U

Do you really think I want to troubleshoot the device?  That is what they pay troubleshooters for!  Spend another hour before being told to call another department?  No thank you!

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