I have reset my phone and deleted my esim

  • 18 September 2023
  • 1 reply


Hello earlier today I decided to reset my phone to factory setting however I selected esim instead of keeping esim and now I can not make any phone calls or anything and I seriously need to get my phone working again because of my doctors and medical personel that I communicate with. Please help thanks. 


Best answer by MarceloF 21 September 2023, 18:21

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Userlevel 1
Badge +5

Hey @William3861! We’re sorry to hear the eSIM was deleted by accident. Actually, this is a really easy-fix, please PM @CricketSupport for further assistance, or contact one of our customer CARE specialists at 1-800-CRICKET (1-800-274-2538).