I have been a customer since April 2021; but on Sunday night my worst nightmare came to fruition. I use apps like Doordash to earn a living; and Sunday night while on a delivery the app crashed.In a panic, I force stopped the app then restarted my phone. However, I was unable to remember a pattern I had created the day before to unlock my phone; due to concerns about Android devices being vulnerable to data breaches, I decided to create an additional level of security Because Cricket was unable to help me, I had to contact LG in order to do a hard reset. Again I did this out of desperation without realizing that my data would be lost. Once this was completed, I have been having problems getting back in because I forgot my Google password. I understand that this is out of Cricket’s hands, but I visited the store to see if they had a way to work around this. Unfortunately, the in-store representative was very condescending, claiming that I should have never performed a hard reset. Because right now, for all intents and purposes, I feel isolated from the rest of the world, I am unable to make a living. I cannot even use apps like Facebook or my banking apps because I am unable to receive texts and phone calls thanks to Google locking my account. Forgive me for drifting off-topic; but this is the worst experience I have had with Google as far as recovering my account.
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