icon 2 drops everything

  • 23 February 2021
  • 1 reply

I am on my second icon 2 phone after replacing the original under the warranty. The original dropped my call with roadside service 5 times while stranded on the side of the road with my child. This was the biggest of many issues and unacceptable.

I was hopeful it was just that one....it is not. Terrible phone. Drops calls. Doesn't send texts. Texts not received. Apps shut off. And on and on.

Funny that you can no longer leave a review on cricket for this model, and every response from them is that there is a one year warranty. Your warranty is useless when it is the model that is the problem. You need to stop selling this junk phone cricket!

1 reply

Userlevel 4
Badge +4

Hi @Sforner 

We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with your wireless number, name on the account, and details of your issue.