Other Android Phones
- 653 Topics
- 1,649 Replies
Dream 5G data AGAIN NOT RESOLVED
I posted the other day about my girlfriends dream 5G which she has had for close to 2 months that has worked amazingly well, until the other day. Cricket came on here and marked the issue as resolved which it has not been resolved. We have PAID OUT MY POCKET for a new sim card when we were told that was the solution that we needed to do, Why I had to pay 10 bucks and some change for that, is beyond me. The problem we are having is the data connection will drop out every 5 mins or so and will not come back on unless you either turn the phone on and off, reset network settings, or airplane mode on and off and every time it comes back, the best we have got is 15 mins out of it. I have called the overseas tech support they use and have to go through the same damn troubleshooting steps every damn time only for them to think they got it fixed when it is still acting up soon as the call is over, I was told to submit a warranty claim on it which I followed the link in my last post and when I e
We just bought the hotspot box yesterday and are trying to get it set up on the my cricket app so we can track usage and pay the bill. The problem is that when we have them send the passcode to set up the account the hotspot box does not receive the message. We have the box itself set up where i can check messages on the box and no messages whatsoever. We contacted support they hung up on us, we have been to two local cricket stores and they didn't know either. All we need is to receive the passcode from cricket to set up the account on their app. Any suggestions??
Dream 5g Warranty Issue
After almost 3 months of being unable to use phone indoors, no signal, I requested new phone under the 2 year warranty included with the phone. I purchased 2 of these phones at the same time and both have connection issues. i cannot send the 2nd phone in until the 1st phone issue is resolved, so continue to go outdoors to use phone. I received the replacement next day via UPS. Within a day I began having problems, would shut down and restart, would freeze and I would turn airplane mode on/off. But then it shut down with message the data may be corrupted and if a factory reset is done my data may be lost. Called for warranty service again, I had it only a week, learned they sent a remanufactured phone, i.e.., a phone that had already been replaced due to issues, but I was assured it had been repaired and tested. Not! I again sent this phone back and am awaiting my next remanufactured phone. I have no reason to think this is going to go well. I feel I should be provided a NEW phon
Simply Data Plan
I’m not a customer yet. Can I get a sim card from cricketWireless and purchase onlythe simply data plan? I just want to use data co’z I don’t want to give up on my calland text plan from my current carrier. Also, can I use the sim card (with simply data plan) on my unlocked smartphone?
Pixel 6 not supported?
We recently received a new Google Pixel 6. We bought the unlocked version that is supposed to work on all carriers. Switched the sim over and the phone wouldn’t work, furthermore the number showed up as suspended on myCricket.We switched it back into the original phone and after a while the suspension was lifted. The Cricket website lists the Pixel 6 as supported, however when we plug the imei number it says the device is not supported.Anyone have an idea what is happening? Any suggestions?Thanks!
Hotspot will not connect after phone upgrade?
New Moto G Stylus 5g (2022) will not connect my mobile hotspot to brand new Vizio tv or laptop. Upgraded my phone from 3g and now it will not connect at all. My 3g phone connected flawlessly. I don't understand why this new upgraded phone will not. Made sure of the coverage area while in store. Have tried absolutely everything. System is up to date. It's not my devices. I do live in a rural area, I get 1-2 bars, I can get online, play online games etc etc, call, text altho reception is slow & I do get dropped calls at times, I've always been able to use hotspot on my tv to watch movies, videos & play games. Now my hotspot will not connect at all to my laptop, it keeps saying bad password even though it's correct. Connects for about 1 second to tv & then nothing. DHCP is enabled. Have changed AP bands, 2.4GHz, 5.0GHz which is preferred, tried with and without a password. I will be so happy & appreciative with ANY suggestions & ecstatic if my issue is resolved! 🤸Tha
cricket wont give unlock codes
Over 2 weeks ago I went to Cricket app to get unlock codes.never got them. Last week got a case opened, said it would be 3-5 business days. So checked today and was told it will be another 3-5 business days. We don't have phone service now as our cricket expired and we had paid for another carrier, but can't use their sim cards. We meet all criteria and have been paying customers for 10 yrs. What is the problem...by law we were to get our codes within 2 business days
ZTE Grand x4 Z956 Closes Apps
I've seen others post about this. The phone keeps closing apps, like when I listen to music. I've tried it all. Factory reset. Different media apps. Power Saving options. There's no lack of RAM. There's no other options to prevent the phone from closing apps.Can Cricket please help? I don't have warranty and wasn't expecting such an issue. Please patch the phone so it doesn't close apps when not wanted. Thank you.
Unlock question - MyCricket App not working
I am traveling to Europe for two weeks in August and would like to unlock my phone, so I can use a local Travelers SIM card. When I try to unloick online, it tells me I need to use the MyCricket App.The MyCricket app always crashes on my Moto G7 phone. It is unusable.Can anyone help me? Thanks.
Very delayed voice message
Hi, I don't have my phone on all the time but today when I turned it on, it said I had a voice mail (which I couldn't hear) so I checked my call logs and was surprised two people had called but it was 6 days ago that they called and apparently one left me a voicemail. Is this normal for this kind of delay and what can I do about it?Thank you, Martha
I just bought the LG Stylo 6 which is an awesome phone for $276 or $299 if you count the fact they charged my debit card the next day $8 for Cricket Protect and $25 for activation for total of $33. I thought activation was free on online orders. Anywho, they sent me a shipping label that has a RA number that's different from the RA number i was told to write down. So, does this mean the label RA number is for the return and the one I was told to write down and tape to the return box is for the replacement phone? The phone I received from online order has a smash back cover with is made of glass. So, does this mean I am def getting a replacement and if so are they shipping it now or do I have to wait until my phone is received back to their warehouse? If i wont receive it until I ship mine how long will it be before I get my new phone? I really need my phone asap as it's used for my business. Is getting my phone first an option? Im drooping it off at UPS tomorrow morning 9am sharp. Do I
ZTE z983 unlock code
I bought a cricket phone today at a yard sale. Went to Wal-Mart after calling straight talk and got a sims card cost me $54. Accessed my online account with straight talk activated the ZTE switched my number over inserted the Sims card and as soon as my old phone got turned off a message popped up on the ZTE saying enter unlock code. Even though you all have a legal obligation to give me the access code noone will help me. I think its wrong I paid $75 for the phone then $54 for the Sims card and I was told oh well. Your all custoner service ppl at stores and on the phone SUCK. A very dissatisfied person
Cricketwireless system messes up and they refused to honor their posted policies
I've had cricket for maybe 9 months now. About 6 months ago I got that 4 lines for 100 deal. I got 3 new cert refurb phones for 30 plus the plan. Everything was ok except that my place get awful cricket service in my room and over my buds place same thing. So six months later I no longer have 2 lines( just 2 remaining me and my son's) and without the good deal now it no longer makes sense to stay with cricket. 80 a month with awful service. So now I'm waiting for the phones to be unlocked on the website it tells you how many days you have remaining. Then something weird happened my son's phone instead of being listed as the phone that it was was listed as a BYOD device which is not the case I bought three phones at the same time all from cricketwireless.com. Eventually my phone became a unlockable and it happened without a hitch then my girlfriend's became unlockable but hers got stolen and then my son's was supposed to become unlockable but it was listed as a BYOD device. this being s
Why did my notifactions sound change to the cricket piano when I had set to and outside sound?
I have had my sounds on my LG Cricket phone set up with Zedge sounds for couple years and now just 2 days ago my text sound was changed to the Cricket Piano and nothing I try will let me go back to what I had. When I look in my settings it shows its to be Dilly Dilly, but when i look at my contacts notifications sound it shows Main, (Cricket Piano)?
Location of saved visual voicemail messages please -- can't access app after ported number away from
Could anyone please tell me, do undeleted visual voicemail messages, especially ones that the user has designated for the app to save, get stored on the phone (in this case Android 7.0, a moto G5 Plus)? And ideally the location / path.I recently increasingly have been in a location with relatively poor signal strength such that I often found out about a call only after receiving a voicemail message if the caller left one. I opened a service ticket only eventually to be told that the problem has nothing to do with signal.I however noticed the same problem with a different phone that also uses the AT&T signal, so idecided if even only as an experiment, to try putting the number away to difference cellular company. I ported the number earlier today.I wanted to access voicemail and I discovered that the visual voicemail app is specific to cricket, and a rep at cricket tech support stated that the messages for a ported away phone number will already have been deleted (not the case thoug
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