Other Android Phones
- 629 Topics
- 1,581 Replies
I am not sure why since this phone has been out for a while that It will not connect to the 5g Network. The motorola Razr 5g Model XT2071-3 Is listed on Motorola website as a supported cricket wireless 5g phone. https://www.motorola.com/us/smartphones-razr-gen-2/p?skuId=464 The phone is also on the att supported websitehttps://www.att.com/idpassets/images/support/pdf/Devices-Working-on-ATT-Network.pdf
I have a LG Harmony phone(not sure which version) which has given me no problems until yesterday. I clicked on the Google icon and typed MSN.COM in the address bar and although the blue loading line appeared but was not pulsating or going any further than about 1/4”. I tried Google and typing in the search bar MSN and nothing came up. I have a game downloaded that works but I am not given the option to click to watch ads for extra pieces. I have cleaned , ran the antivirus and search settings for a resolution but have found none. I even removed the battery for 30 minutes and put it back in. No success. Any suggestions or advice would be much appreciated
Hi,First time Cricket customer.Zip code 38801Phone: Cricket Icon 3 My data only works unless I am standing in a certain room, the living room….. If I go to my bedroom Firefox *might load* the webpage, and then I might get a “page can’t be displayed message”. And then sometimes after hitting refresh 5 or 6 times, the webpage will load. When standing in the living room, my bars will go from 3 to 2 ,to 1, to 3 ,to 1 to 2, and repeat… Call Quality: No issues. I live in a VERY AT&T area.. I would say 97 to 98% of the people here are on ATT…. I only live about 5 to 6 miles outside of town in the country.Yes we have a metal roof on our house… But so do some of our other family members, I haven’t heard them complain…. but , then again I think that they’re on a AT&T contract though. Not sure…My “ 80 something year old grandmother “ up the hill from me ( basically next door) who’s on ATT Contract, her phone, all you can hear is every other word or the call drops for no reason or just g
Not only did they suspend my phone and say it wasn't compatible (though it operates on all the right bands and uses 4gVoLTE & VoWifi), cricket has also locked my unlocked phone which now cant meet the required amount of activation to be unlocked. It's brand new and useless. I was offered a free replacement only to forced to pay for it. Then when it crapped out a month later I find out that there isn't any way for them to unlock my personal phone they locked. If that were true how then do deployed military persons get their phones unlocked before the six month period? So much for being loyal since their begining. Not even a third party repair shop can unlock it. My career has gone down the drain in the last six months because of this. I've made my report to the FCC but what good does that do me.
My cell phone is getting calls from a private number and when I answer, it is a fax machine. It has slowly increased to about twenty times a day. I tried blocking private calls but it still allows it to go to voicemail then I end up with a bunch of voicemails with nothing but beeps. How do I stop this? I tried to forward the call, I tried to send it to a fax machine, it won’t work. Has anyone ever had this? It is driving me crazy
Bought my Dream 5g online through Cricket. Received the phone 5 days ago. The thing won't charge. I use the charger that came with the phone. I've called customer service and when I explain the problem they transfer me to someone that can help. Problem is, when I get transferred it tells me they cant help and to go to the website and then hangs up on me. Anyone else having issues with charging and how can I fix it?
Any idea how the IMEI look up thing works? Unlocked my phone about an hour ago with the mycricket app, looked up the IMEI on another providers on line tool to see if it was compatible with their network and it doesn’t recognize the IMEI number. Does it just take more time?
Hi,I got my Google Pixel 6a phone today, and was super excited to try it out, but after inserting my cricket wireless sim, I got an SMS saying this model is not supported by Cricket.I got on a call with customer service, and provided them with my IMEI number, but all they said is they do not support this model.Does anyone know if cricket will support Pixel 6a or how long does it usually take Cricket to support a new device? I need to decide if I should be returning my Pixel 6a :(
My son and I have been with Cricket for years. He recently moved and couldn’t get a signal with Cricket so he switched to another company. I had to get a new phone because they said mine wouldn’t work when they went to 4G. I recently became eligible for free phone service as I lost hours at my job. I can’t afford another new phone and Cricket won’t unlock mine so my brand new phone is useless. I am totally disgusted with this company. The person I spoke with was extremely rude and non-caring.
I got the cricket 5g phone as an upgrade and it's been shutting down the and restarting since I got it home. The store won't do an exchange due to their employee breaking the SIM card tray when I was at the store on the phone they tried to give me 1st and counted that phone as an exchange. I am so upset over this so called upgrade especially after reading all the reviews on line. This phone should not even be on the shelves in the stores or considered as an upgrade. Its only obvious after seeing how many phones have had issues.
I am on the 3rd Dream 5g due to issues with the phone which resulted in warranty replacement. Don't think for a moment that means the company is taking care of my phone issues. The third phone is here, and has the same problems minus strange functioning "on its own" but then, it's early yet. The biggest problem is that the phone will not maintain a data signal. The result is that you cannot rely on the phone to connect to the internet when you need it. Further, while it does usually connect for regular surfing, playing my game (I have been unable to utilize my subscription) has, thus far, been impossible. I don't actually know how many movies I have watched half or three quarters of because of lost connection, and many days I have tried multiple times and at various times and just been unable to watch at all. All 3 phones have greyed out data buttons, I cannot toggle data off to save battery or any other reason. The store employees all have tried to no avail to figure out why, how to
My wife’s OnePlus 8T was upgraded recently to OxygenOS 12 and she lost carrier access. We tried everything we could find after Googling the issue, but nothing worked.I looked up the Access point Name settings and we noticed that it was set for ATT Nxtgenphone, even though Cricket was an option. Setting to Cricket didn’t help, until I noticed that the APN read “ndo”, not “Endo”. I fixed that spelling error. All the other settings for the Access point were correct.Within a few minutes, her cellular service started working again.Just throwing this out in case it helps someone else.
So I have had my phone (moto g stylus 5g (2021)) since January 5th, 2022 and it malfunctioned a week ago, end of June, early July (6/7 months), so I sent in my warrenty….and got a refurbished phone!! My NEW phone didn’t last a year and end up with a refurb phone. It sucks. It didn’t come with the correct charger, and it has been dropped during shipping. Box was smashed, and they hardly put in packaging material(s). headache all around. My question is, shouldn’t you get a NEW phone if your phone is not even a year old? My phone wasn’t scratched, kept it in great shape. The phone kept freezing and going off for an hour before i was able to turn it on again. Also it got super hot, to the point i had to turn it off for a whole day. I’m highly disappointed by Cricket Wireless, because of the refurb phone for a phone that was BRAND NEW...not even a year old.
So I got the dream 5g phone for free moving over from boost. I had a crappy wiko ride 3 that was only capable of 4g... Whatever 5g is not noticeably faster in the US from what I have read. Anyways, this is not fast at all. Sometimes it's slower than dial-up. And on the dream 5g there is no way to force 4g. So even if the phone has found good strong 4g, it will try to stay on an inferior 5g signal. Boost was cheaper and only had a 35 gig cap. After that it just got a little slow. Not as slow as this. I'm already at 22Gb because that's not a lot of data. And I have the extra plan. For a no holds bar extra plan, in a major city, this is sad. Oftentimes not really getting any service. And before anyone says try to warranty the phone, I did. This is the 2nd one. And my girlfriend also has the same phone, not over the 22Gb cap, and often slower than me. This sucks Cricket. I thought Boost was a lame cell phone company, but you have a lot to figure out it seems.
I have a few questions.. in my phone in the system information and phone information it says my phone my phone's model is a u314-aa and I'm not sure what that is I have not been able to look up any help for my phone because this is not even exist when I do it on a search through you guys and I got this from from a cricket provider so I'm really confused on that. Another thing is when I did a factory reset to try to fix my phone because every time a text message or anything would come in two of them would come in and now with just a factory reset and the download of my contacts your cricket customer service number comes up about 30 times on my contacts and AT&t has all their customer service information on the contacts list as well I'm just concerned that something is wrong with the system on my phone my my buttons aren't configured right when I push one thing it pushes another and I only have this phone 2 weeks and my phone is running slower after the factory reset I haven't even d
So I just bought a phone 2 1/2 weeks ago. I walked into the store wanting 2 things. 1.) A phone with a stylus 2.) A phone with NFC. The kid who was no more than probably 20 years old told me that he had the Motorola Moto G Stylus 5G (2022). I agreed that I wanted it so he went in the back to get it and when he came back a few minutes later to tell me he did not have it but had the Motorola Moto G Stylus 5G. I asked numerous times during the process of getting the phone to make sure they are both the same phones just one was released earlier according to the kid both phones have the 2 things I was looking for. I felt reassured and went on with the purchase after numerous times of him telling me this. Well guess what? My phone has a stylus but no NFC. I'm so busy running my business that it has taken me this long to set up my phone to see no NFC. Am I stuck with a phone I don't want since it's past the 7-Day return period os is there another way to get the phone I want
This is a Moto one 5g purchased online from Cricket on December 5, 2021. also a 2021 model. Have had service with it for 6 months. It won’t unlock with app. Inserted another sim. No unlock. Performed a factory reset. No unlock with app. Have Tried for 3 days, called 10X. 1st day they said phone could be unlocked 8 hours later. Next day got a support case#. Today they said that the phone could be unlocked after 3 hours. No unlock. Constantly receive this ERROR CODE; UNLOCK failed to generate attestation request ERROR CODE# 16781312 ENDORSE API failed. I purchased this with the intent to use it as an alternate method to access the internet. Their unlimited plan only allows 10GBs hotspot use. Insufficient. Please help unlock this phone. Provide a way for me to contact Motorola if necessary to obtain a PUK code and method to unlock the phone. CASE#- C-B7VLJO.
why is my fm tuner disabled on my new icon 3 cricket phone? purchased yesterday. i would like to use the app nextradio to listen to music/local radio while i work or do outdoor activity's. we’d love to bring you local radio,but next radio doesnt have access to the fm reciever in your device. let your wireless carrier know that you’d like to listen to free radio on your phone with next radio!
Unable to Make or Receive phone calls since 06/08/22. Only getting Internet & text messages all this time.I have 4G LTE phone that Cricket confirms is compatible on the IME code. Customer service keeps saying Service issues in Los Angeles & it is a known issue with phones that have 3g & 4G & 5G capability. Reason is still unknown but Cricket “is working on it”. Visited the store, sales people said they know about the issue but no one has any answers or knows when/if it will be corrected.???? Absolutely NO information or acknowledgement on Cricket website. People need to understand what is happening , why is this such a secret? Whit is the issue & do we have an estimation at a minimum????
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