I have a Cricket Dream 5g phone for year and half and didn’t look at the setting until now. I find three weird things:
- Under the setting → About Phone→ SIM status, the ‘Mobile Voice Network Type’ is 4G (my other 5G phone shows LTE);
- Under the setting → About Phone→ SIM status, the “Mobile Data Network Type” is NR NSA (my other 5G phone shows 5G)
- Under the setting → Network & internet → Mobile network, the “Mobile data” is gray, can’t turn on/off (my other 5G phone can toggle on/off.
Does any one have the same issues? Do you know how to resolve them. I contacted the customer service, they are not able to resolve these issues and not be able to get hold anyone in the warranty department, being disconnected twice.