is cricket dream 5g phone really 5g phone? why I see 4G in the Settings

  • 3 September 2023
  • 7 replies

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I have a Cricket Dream 5g phone for year and half and didn’t look at the setting until now. I find three weird things:

  1. Under the setting → About Phone→ SIM status,  the ‘Mobile Voice Network Type’ is 4G (my other 5G phone shows LTE);
  2. Under the setting → About Phone→ SIM status, the “Mobile Data Network Type” is NR NSA (my other 5G phone shows 5G)
  3. Under the setting → Network & internet → Mobile network, the “Mobile data” is gray, can’t turn on/off (my other 5G phone can toggle on/off.

Does any one have the same issues? Do you know how to resolve them. I contacted the customer service, they are not able to resolve these issues and not be able to get hold anyone in the warranty department, being disconnected twice.  


Best answer by MarceloF 23 October 2023, 18:50

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After 4 days, I finally got hold of warranty department, they sent me a new Dream 5G phone. Unfortunately, the phone has the exact three issues: the ‘Mobile Voice Network Type’ is 4G, the “Mobile Data Network Type” is NR NSA and the “Mobile data” is grayed out. I just wonder if all Dream 5G have the same issues, or just I am the luck person who got the two phones with the same issues. 

Does anyone have the Dream 5G, do you have the same issues?




It's understandable to have questions about the Cricket Dream 5G phone and its connectivity. Here are a few points to consider:

  1. Marketing vs. Reality: Sometimes, marketing terms can be a bit ahead of the actual technology. The Cricket Dream 5G phone may indeed support 5G, but it doesn't necessarily mean you'll always see 5G in the settings.

  2. Network Availability: Your phone's ability to connect to 5G depends on your location and the availability of 5G networks. In areas without 5G coverage, the phone will default to 4G or lower.

  3. Compatibility: Make sure your SIM card and plan are 5G compatible. Sometimes, you might need to upgrade your plan or SIM card to access 5G networks.

  4. Settings and Software: It's possible that you need to configure your phone's settings or update its software to enable 5G connectivity fully.

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Thank you, Olivers for your response.

I bought Dream 5G due to Cricket upgrade. I have both dream 5g and other 5g phone at the same location, other 5g phone show 5g, dream 5g display 4g in the setting. I swapped the SIM card between 5g phone and dream 5g, the result is the same, dream 4g setting is no changed, so it is nothing to do with SIM card. Software is up to date in dream 5g. I tried all you mentioned, except the market term.

By the way, Cricket warranty sent me the third phone, the result is the same, 4g in the setting. Mobile data is grayed out and can’t toggle on/off. 

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Hi @yinyuan, thank you for your post! For further assistance please PM @CricketSupport. 😎😎

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I tried to get help from all your support teams: chat team, calling, local store, none of them could help. This 5G phone somehow display 4G in the setting and Mobile data is grayed out.

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I understand that you're having some issues with your Cricket Dream 5g phone. Specifically, you've noticed that the Mobile Voice Network Type is 4G instead of LTE, the Mobile Data Network Type is NR NSA instead of 5G, and the Mobile data toggle is grayed out.

I've done some research on these issues and found the following information:

  • Mobile Voice Network Type: The Mobile Voice Network Type should be set to LTE, even on a 5G phone. This is because 5G is not yet widely available for voice calls. If your Mobile Voice Network Type is set to 4G, you may experience problems with voice calls, such as dropped calls or poor call quality.

  • Mobile Data Network Type: The Mobile Data Network Type should be set to 5G, if available. NR NSA is a type of 5G that uses both 4G and 5G networks to provide faster data speeds. If your Mobile Data Network Type is set to NR NSA, you may not be getting the fastest possible data speeds.

  • Mobile data toggle: The Mobile data toggle should be active, so that you can turn mobile data on and off. If the Mobile data toggle is grayed out, you may not be able to use mobile data.

To resolve these issues, I recommend the following:

  1. Check for software updates: Make sure that your phone is running the latest software version. Software updates often include bug fixes and performance improvements.

  2. Reset your network settings: This will reset all of your network settings, including the Mobile Voice Network Type, Mobile Data Network Type, and Mobile data toggle.

  3. Contact Cricket customer support: If you're still having problems after resetting your network settings, contact Cricket customer support for further assistance.

Here are the steps to reset your network settings:

  1. Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
  2. Tap Reset settings.
  3. If prompted, enter your PIN, password, or pattern.
  4. Tap Reset settings again to confirm.

After resetting your network settings, you will need to reconnect to any Wi-Fi networks that you use.

I hope this information is helpful. Please let me know if you have any other questions.

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Thank you for your recommendation. Follow your instruction, I reset the network settings, the result is the same, still 4G. 

Regarding to contact Cricket customer support, I tried several times, none of them had knowledge and just waste my time. They either asked me to go to store or reset my system again. Who can help, please? Or give me a real 5g phone.