I have a Cricket Dream 5g phone for year and half and didn’t look at the setting until now. I find three weird things:
- Under the setting → About Phone→ SIM status, the ‘Mobile Voice Network Type’ is 4G (my other 5G phone shows LTE);
- Under the setting → About Phone→ SIM status, the “Mobile Data Network Type” is NR NSA (my other 5G phone shows 5G)
- Under the setting → Network & internet → Mobile network, the “Mobile data” is gray, can’t turn on/off (my other 5G phone can toggle on/off.
Does any one have the same issues? Do you know how to resolve them. I contacted the customer service, they are not able to resolve these issues and not be able to get hold anyone in the warranty department, being disconnected twice.
Best answer by MarceloFView original