Locked Screen

  • 9 January 2020
  • 1 reply

Been enjoying this phone for over a year & a half without any issues. Out of nowhere, upon turning my phone on this morning, it on shows a black screen asking me to accept,  "Cricket Wi-Fi Manager License" Of which, I've been trying to do so (clicking onto I Agree) the phone remains 'locked' & will not allow me to go any further.

The phone rings, I can't answer it. I hear chats coming through, can't open them up to see. It remains locked onto that screen & can't or won't go further.

Not sure what to do here....


Best answer by James_Cricket 11 January 2020, 16:35

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Userlevel 4
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Hello @AL_In_NJ_08050! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue.