Disappointed ex-loyal Customer
Loyal Customer
I have been a loyal customer with you guys for over 5 years (even when your service barely worked in many areas). I have always paid for my monthly services early and have also had the same phone for those 5 years so I am in desperate need of a new one. I found one that I like on the Cricket site for $69.99 but when I added it to my cart and went to check out it says the cost is $99.99. Since I am not a new customer, I am not eligible for the special price. Thank you Cricket for not making me feel special for my loyalty and I will be discontinuing my services at the end of my billing period.
Disappointed ex-loyal Customer
Disappointed ex-loyal Customer
Userlevel 4
+5
Hello
We appreciate all of our customers! That is why we offer monthly rate plan discounts, special upgrade pricing, as well as a referral program where you can earn up to $250 per year!
What special upgrade pricing? $25 more to upgrade plus pay twice as much as a new customer. Seems like you would offer people that have shown their dedication of paying their bill & long time use but upgrading prices don't show you appericate us very much i believe its time for me also to move my 2 lines elsewhere
I fully agree with both the OP and the reply to the moderator. Customer for 5 years now. I want to buy the iPhone 6S.
New customer.........$199.99
Loyal for 5 years......$199.99 + $25 upgrade fee.
Then today I get a text from Cricket. As a loyal customer, we want to show our appreciation.
Here's FREE extra data for the remainder of you current billing cycle. REALLY??? 9 days extra data added to the data I don't use fully as it is.
If you truly APPRECIATE LOYALTY....give us a genuine reward. Lower phone prices than new customers and FREE upgrades if it's been longer than 90 days.
Ticked-off in Tucson
I agree! Like right now they are offering the iphone 6 for new customers for 49.99. But loyal customers who pay monthly have to pay 139.99 plus upgrade fee. I just think this is showing a very lack in respect for those of us who are never late on our payments.
I agree! Like right now they are offering the iphone 6 for new customers for 49.99. But loyal customers who pay monthly have to pay 139.99 plus upgrade fee. I just think this is showing a very lack in respect for those of us who are never late on our payments.
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