I have a few questions.. in my phone in the system information and phone information it says my phone my phone's model is a u314-aa and I'm not sure what that is I have not been able to look up any help for my phone because this is not even exist when I do it on a search through you guys and I got this from from a cricket provider so I'm really confused on that. Another thing is when I did a factory reset to try to fix my phone because every time a text message or anything would come in two of them would come in and now with just a factory reset and the download of my contacts your cricket customer service number comes up about 30 times on my contacts and AT&t has all their customer service information on the contacts list as well I'm just concerned that something is wrong with the system on my phone my my buttons aren't configured right when I push one thing it pushes another and I only have this phone 2 weeks and my phone is running slower after the factory reset I haven't even downloaded anything yet because I can't get Google Play to open I just don't understand what the hell is going on
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If it’s a brand new device, or a Cricket branded device, you may not be able to find much information using the model number. What is the actual name of the device? If you don’t know it, it should say it on the device box, or the receipt from when it was purchased.
As for the device issues, I would recommend making sure that you have the latest software update installed on the device, and check that you have storage on the device available, as that can impact the use of device.