Moto G Power FROZEN?!?!

  • 3 April 2023
  • 1 reply


My Motorola G Power decided to freeze up on me last night around 10pm. 

I am the type of person who clears their cache often and does daily restarts at random. Upon doing a nightly restart is when it freezes. I am currently stuck on the blue Motorola startup page being that was twenty minutes shy of twelve hours ago at this time. I am unable to enter Recovery Mode although I am able to bring up the Android Menu and proceed through their options. My service is not working after this happening, yes I paid my bill. I also put my SIM in an old Samsung that I have and it turned out to be incompatible with HD Voice. Did not know that was a thing. 

Has this happened to anyone else? Does anyone know how to fix this? 

I will be going into my local store to inquire more information. Any feedback would be greatly appreciated. Thank You. 


Best answer by MamasitaMarz 3 April 2023, 21:26

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Userlevel 3
Badge +5

Hey @shayaj818, if you can’t hard reset it, then reach out to Cricket. They give you a year warranty. They’ll replace the phone for free if it’s within the timeframe. You can even file the claim online on their website. Hope that helps! 🤗