Moto G Stylus 5g charging Issues

Hi @mkeillor and welcome to the Community Forum! We’re sorry to hear your daughter’s moto g stylus is having charging issues. Unfortunately, the phone is no longer covered under warranty. (We offer a 1-year Manufacturer's Warranty from the date of purchase). However, if you have Cricket Protect (device insurance), you can file an insurance claim to receive a replacement device. Claims that are approved by 7 pm ET will be shipped, and in most cases, delivered the next business day. You'll be up and running again with a replacement device in no time! Note: Claims must be filed within 60 days of the date of incident of loss.

How to File a Phone Insurance Claim?

1. Make sure you have the following information:
   • Phone number for the device
   • Make and model number for the device
   • Account holder billing address
   • Date, time, location, and details on the incident
   • Credit card or debit card info for paying the deductible
2. Call Customer Support at 1-855-309-8342 to file a claim, or visit phoneclaim.com/cricket and select Start a Claim.
3. Once the claim is approved, watch for you replacement phone to arrive; most are shipped the next business day.
4. Activate your new phone promptly when it arrives. Follow the activation instructions that came with your replacement.

To complete a claim, you will be required to pay the non-refundable deductible for your device ($10-250). For a complete and current list of devices and their associated deductibles, visit phoneclaim.com/cricket.