Moto G Stylus 5g charging Issues

  • 5 November 2022
  • 3 replies


Buy Moto G Stylus 5G for my daughter 7/28/21. It seemed like a really great phone. I recently bought myself one and was thinking of buying one for my husband. No problem until October 2022, when the phone suddenly had issues charging?

Advice? Anyone with similar issues? Any fix? I am paying for the Cricket Warranty. Should I call about the Cricket Warranty? Should I call Motorola?  


Best answer by Marlena_Cricket 5 November 2022, 16:55

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3 replies


Moto g 5g style want charge 


I have facing the charging issue with my moto-g stylus 5G

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Hi @mkeillor and welcome to the Community Forum! We’re sorry to hear your daughter’s moto g stylus is having charging issues. Unfortunately, the phone is no longer covered under warranty. (We offer a 1-year Manufacturer's Warranty from the date of purchase). However, if you have Cricket Protect (device insurance), you can file an insurance claim to receive a replacement device. Claims that are approved by 7 pm ET will be shipped, and in most cases, delivered the next business day. You'll be up and running again with a replacement device in no time! Note: Claims must be filed within 60 days of the date of incident of loss.


How to File a Phone Insurance Claim?


  1. Make sure you have the following information:
    • Phone number for the device
    • Make and model number for the device
    • Account holder billing address
    • Date, time, location, and details on the incident
    • Credit card or debit card info for paying the deductible
  2. Call Customer Support at 1-855-309-8342 to file a claim, or visit and select Start a Claim.
  3. Once the claim is approved, watch for you replacement phone to arrive; most are shipped the next business day.
  4. Activate your new phone promptly when it arrives. Follow the activation instructions that came with your replacement.

To complete a claim, you will be required to pay the non-refundable deductible for your device ($10-250). For a complete and current list of devices and their associated deductibles, visit