Question

Moto G Stylus poor call quality

  • 13 August 2021
  • 6 replies
  • 354 views
T
Badge +1

Ppl can't hear my niece when she talks on her brand new moto g stylus. Reception is fine. Could it be the phone or the network? 

6 replies

J
Userlevel 4
Badge +5

Hello @tuffykt! Welcome to our Cricket Community Forum and thank you for your post. We would like to look further into this for you to determine whether it is the service or the device. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for further assistance.

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U
Badge

I have the Moto G Stylus for just about one month now.  Most of my calls are having an issue - the other end cannot hear me,   They say they can only catch every couple words.  For the most part I can hear them just fine.  My signal is full LTE too!  Any help out there would be greatly appreciated 

U
Badge

I have the Moto G Stylus for just about one month now.  Most of my calls are having an issue - the other end cannot hear me,   They say they can only catch every couple words.  For the most part I can hear them just fine.  My signal is full LTE too!  Any help out there would be greatly appreciated 

any update on it ? riteaid survey surveyzop

MamasitaMarz
Userlevel 3
Badge +5

Hey @ucansur, you probably want to reach out to warranty since you’ve had your phone for a minute now. They only have like a one week return policy. But you can get a replacement phone in a day or two. I just did a claim for my mom a few months ago, and she got it the next day. We did the claim at like 8 am tho, fyi. 

Heinink
Badge

First of all, you need to check the problem in the microphone or connection. Try calling via Skype or any other messenger via Wi-Fi. You can also try to switch from lte to 3g and call again. If nothing helps then go to the service center.

T
Badge

I've  had the same issue no 1 can hear me. No matter service or carrier even landlines are unable to understand me

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