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Moto G100 5G phone only showing 4G service

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I recently purchased an unlocked Moto G100 5G phone directly from Motorola.  I verified the phone’s IMIE number via the cricket website, which said it was compatible.  But when I transferred the SIM from my old Moto Power G phone (approx 18 months old) into the Moto G100 5G phone, I am only connected to the 4G network.  I reside in the Dallas, TX commuting area where 5G is available.  Do I need to order another SIM card from cricket in order to get my new phone connected to the 5G network?  the Moto G100 5G phone did download software from the cricket network and I did reboot it both times it downloaded software from cricket.  But it still remains connected to the 4G network.  What else do I need to do in order to connect to the 5G network

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Best answer by CD_Cricket 11 May 2022, 23:23

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Hello @chasel214, you may be on an older plan that does not include 5G. If you need additional assistance, send us a private message with a description of your issue.

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Slide up the bottom menu. Select Settings. Select Network & Internet. Select Mobile network. Select Preferred network type. Select your preferred option.

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Slide up the bottom menu. Select Settings. Select Network & Internet. Select Mobile network. Select Preferred network type. Select your preferred option.

Make sure that power saver settings and data usage settings are turned off and mobile data is on. These features may impact 5G signal. You may be in a 5G area and not be aware because these features are on. forpc.onl  youtube vanced for pc

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Also it will depend on the tower near your if it is only 4g capable or either if it has 5g. It will automatically switch to 5g once your near a 5g tower.

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