moto one 5g not working with 5g

  • 5 February 2022
  • 1 reply


Anyone know how to get the moto one 5g to actually work with 5g? After a bunch of attempts I still show no option to connect to 5g under preferred network type

New sim card installed

Software is up to date 

Manual input for network already done, same as default 

Searched community for info but none available.






Best answer by cdexter 7 February 2022, 01:19

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Userlevel 3
Badge +4

Did you try checking that Cricket has 5G coverage in the area that you are using your service? If there is no 5G towers in your area, then it won’t connect to 5G. If it does show your area is 5G, then I would contact customer support to check it out.