Upgraded 2 phones from OVATION to Moto g 5g only because the batteries swelled up and could possibly explode (The OVATION PHONES worked fine. NO PROBLEMS. The Motorola phones have been nothing but a problem since having them. CONNECTION PROBLEMS. CAN'T make calls and if it does go through after calling the number several times back to back it goes to Voicemail. Went to Cricket Store with phones for half the day. Trying to solve the problems and employees let me know they possibly got a BAD BATCH OF PHONES and it's happened before. Had them about a month now. Chatted with two different Cricket employees EMMA and Wayne B. They would ask you to go into your phone for details about your phone and when you were trying to do what they asked. They would ask if you were still there and within about 30 seconds or so they would end chat. Wayne told me they were working on a cell tower in my area and work should be done in 24 hours (that was 2 days ago) and if I still had problems to contact Cricket. Well I'm still having problems with them and I just want to take them to the store and TRADE THEM FOR THE OVATION 3. It's a DOWNGRADE as far as features but they worked. The OVATION PHONES with the BATTERIES THAT WERE SWELLED UP STILL CALLED OUT and RECEIVED CALLS and STAYED CONNECTED UNTILL CRICKET SHUT THEM OFF for the UPGRADE !!!
Best answer by Marlena_CricketView original