Has anyone had success getting 5G service on an unlocked Motorola One 5G Ace?
I chatted with Cricket Wireless tech support who confirmed that I have 5G service in my area and my phone is compatibile. Then we went through APN setting changes with no success. The service tech told me to call Motorola because it appeared that my phone doesn't have a toggle setting.
I then called Motorola and their tech support told me my phone will automatically switch to 5G when the signal strength is good.
Any help the community has would be greatly appreciated .
Best answer by MamasitaMarzView original
@riku1408, screenshots of my info:
@riku1408, that phone info screen you mentioned above, is there anyway to edit it? For example it doesn't allow video calls on my phone or have it set for 5g. Why? I'd like to be able to utilize all that my phone is capable of. Is why I just bought it. Moto edge+ 2022.
I have a Samsung galaxy note 20 ultra 5g (sm-n986u) from at&t, and switched to cricket and still struggle to get 5g signal and my wife has the Samsung Galaxy fold3 (again bought when we had at&t and switched to cricket when we got tired of the ridiculous high cost of att phone bill) and she has had 5g signal since day 1.
Dial *#*#4636#*#* then tap phone information and then scroll down until you see the preferred network settings (should see a screen like the one I attached)
Are you two able to use hotspot with the ace?
Thanks. Went through all that with the Cricket wireless technician before she told me to call Motorola. This phone doesn’t have an option to switch the preferred network type. Called Motorola, they said it switches automatically so I should call Cricket.
We have 2 of these phones in the household and neither receives 5G service, so probably not a SIM card issue.
I had 5G service on it when I was with another carrier that uses a different network. I suspect is it a Cricket issue.
@Scot544, have you double checked your network settings just to be sure? If not, it’s worth a try: go to Settings > Network & Internet > Mobile Network > Preferred network type > 4G. Also, check to make sure your software is up to date. If that doesn’t work, Cricket will suggest that you get a new SIM card. Some have had success w/ a SIM swap on other Motorola models. Good luck!😎