My Debut Flip will not take charge or turn on

  • 16 January 2023
  • 1 reply


So, I got this phone about 10 months ago, and its been working alright since I have gotten it. I take it with me to highschool and back everyday, take it to work, then go home. Just yesterday however, it stopped working. I figured the battery had died, so I thought I had plugged it in and turned it back on. It turned on, but I didnt realize it wasnt charging. A few moments later, it died again. Now, it wont take charge, and it wont turn on. Ive taken out the battery and put it back in, Ive used 2 different cords on outlets I know work, and I left the phone charging for three hours, no response. Anyone know a fix, or am I just screwed?


Best answer by jdor_Cricket 18 January 2023, 02:41

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Userlevel 4
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Hey @Austin99755 !

I’m sorry to hear about your phone. It is possible that the battery or the device may be damaged. Good call on trying different outlets and cords. The good news is that Cricket Wireless devices do come with a 2-Year Manufacturer on new Cricket branded devices like the Cricket Debut Flip so your device may be covered under the warranty. To make a warranty claim visit the link below and follow the prompts on the site or contact the Returns Center at 1-800-CRICKET (274-2538) from any other phone for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.