New phone, new SIM--how to switch while keeping existing Cricket account and number?

  • 30 March 2021
  • 1 reply

I have a new Android phone and I have a new Cricket Wireless “Universal SIM Card Activation Kit” ordered from Amazon.  I want to simply insert the new SIM into the new phone and activate it on my existing Cricket Wireless plan/account, replacing my existing one and maintaining the existing plan, existing cellphone number, etc.  What is the proper way to do this, ideally through the portal/website?  I’ve seen a number of different references to “purchasing a new SIM at a Cricket store and having them perform the activation”, but I don’t believe that should be necessary.  Any advice from the community?  If I have to do this in multiple steps, that’s fine too.  I just want to make sure that the end result is what I want and that I don’t lose either the number or a lot of time traveling or on the phone--I live in a remote area at least an hour one-way away from any store.



1 reply

Userlevel 3

Hi @jmcnay 

Since you already have an active number, you would just need to contact us to update the SIM card for your line. I would also recommend using the link below to check that your new device is 100% compatible with our network. To update the SIM, you can reach out to our support team on Facebook ( or Twitter (@cricketsupport) or by dialing 611 from your Cricket phone.