No coverage

  • 17 November 2022
  • 2 replies


For the last few days me and my wife have been unable to make calls. We have pulled out sim cards, restarted phones and made sure we were updated. She has an iPhone 10 and I have the Galaxy Note 10+. Never had an issue before but here we are.


Best answer by ds329a 19 November 2022, 01:12

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Badge +1

Same here but ours has been going on for weeks now, Samsung A52 and A53 and a moxie hotspot on a completely different account, was told 1 time “They were doing something with the towers in our area” but today rep in or local store had not heard anything like that, but to her credit, that info is not exactly known to be shared with local customer service people.  And she did get us in contact with cricket customer service on the stores landline phone because this morning we couldn't call in or out from ours till we got 10 mins down the road. I was promised a call back this afternoon by the rep from the call center which has not happened yet, and its still hit or miss. 



I can understand if they are in fact working on the towers for upgrades and the what, but how long does that take? also being he are at best able to use our phones maybe half the time, why am I paying for a full months of service, Im just tired of living in the 1800s it feels like not 20 mins from town, (We don't even have a high speed internet provider and unfortunately starlink is not yet going full swing taking orders for this area (West Central Louisiana) and I am not forking over money to be on a waitlist not knowing when it might even open up.

Userlevel 2
Badge +4

Hi @Paulbob2287 and @Johnmc318we are sorry to hear of your service issue and would be glad to take a closer look into this for you. May you Private Message us @CricketSupport for further assistance.