No service for both my phone and husbands phone same day bills paid

All of a sudden neither my husband's phone or my phone have service.  Bill is paid and not due for another 2 weeks.  Since it's the same time on 2 devices this is not a sim card issue.  I can't make calls, receive calls, no texts, nothing.  What can be done to fix this?  I like cricket and left boost mobile because their service sucked.  I don't want to find another service again.