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no SIM card

  • 9 November 2021
  • 2 replies
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A
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I have had my Moto G7 Supra for 2 years. On 30 Oct 2021 my phone started having intermittent service. Mobile Data has "No SIM Card." I have turned the phone off and on. I have checked the SIM card position. I have wiped the SIM to remove any dust. I  stopped at the local retail store. The employee told me it is probably a setting or new app. I have not changed any settings or downloaded any apps in the 3 weeks. It costs $10 to buy a new SIM card. The employee said that probably won't help. After reading comments, I have no idea what else to do. I cannot make or receive calls or texts. 

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Best answer by Marlena_Cricket 10 November 2021, 16:27

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I had a similar issue once with an iPhone 8, and it ended up being an issue with the SIM reader. I eventually got it replaced with Apple. 

I would get the SIM card replaced first, to rule out that it’s not a SIM issue, and then check if device still has manufacturer warranty active incase it is not the SIM. Good luck!

Marlena_Cricket
Userlevel 2
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Hi @Avec2es and welcome to the Community Forum! Unfortunately, your device is out of warranty. If you have Cricket Protect (device insurance) you can file an insurance claim by calling Customer Support at 1-855-309-8342 to file a claim, or bt visiting phoneclaim.com/cricket and select Start a Claim. https://www.cricketwireless.com/support/protect-my-phone/file-a-claim.html. Otherwise, we recommend upgrading your device. All customers are eligible for upgrade pricing once every 180 days. Check out the link below for more information on how to upgrade your current device. https://www.cricketwireless.com/support/account-management/upgrade-your-device.html

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