No SMS or Mobile Internet

  • 18 April 2022
  • 1 reply


Our phones are identical and new. My husband’s lost the ability to receive SMS and use mobile internet less than a week after joining Cricket.


We have activated his line, reset his network settings, and had a network refresh signal sent. 


What’s going on?


Best answer by jdor_Cricket 20 April 2022, 16:13

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Userlevel 4
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Hi @tech-nope21 !

Thanks for reaching out to us on the Cricket (Community) Forum! We’re sorry to hear about that experience. We would suggest making sure that the device has the latest software update installed, and to restart the device to see if it resolves the issue. If need further assistance, we can continue this chat via private message. Feel free to send me a private message with the name on your account, your wireless number, and the details of your issue.