Nokia 3.1 plus

I
Userlevel 1
I see that there is a new update for my phone butt im unable to do a system update and it tells me that my phone is fine

20 replies

BillyM_Cricket
Userlevel 4
Badge +5

Hello @Inderstalvnv


Cricket branded phones will receive updates when we release them. If it is an unlocked version you'll need to receive the update from the manufacturer.


 

I
Userlevel 1
I am unable to use my phone because of incorrect security credentials and I have to wait around for you to release stuff what am I supposed to do with my phone now look at it like a brick because I can't use its you should not be able to decide when stuff gets released if there is an update you should release it immediately not when it is convenient for you you should not be able to cell phones that are not properly updated it should be against the law
PoboyProphet
Userlevel 3
Badge +1

Hey @Inderstalvnv !

Cricket doesnt withhold system updates unless its their apps or network specific applications. It sounds like you may need to do an update from the manufacturer. Nokia just updated the Android Pie software on its Nokia 3.1 Plus devices. That may be the update thats needed. I would suggest restarting the phone while it is connected to Wi-fi. Additionally you may want to check your "settings" menu for a software update. 

I hope that helps! 

I
Userlevel 1
The software update is true Cricket Wireless only and they have stated on their website that there is a software update for my phone but they are not releasing it my current software system is 00N0_1_26c and Cricket Wireless I stated there is an update 00N0_1_26E with that in notice where is my system update
I
Userlevel 1

Smartphone Product Note – Nokia 3.1 Plus February Software Update
2/12/19
Overview:
Effective 2/13/18, a new software update (00N0_1_26E) will be available for those Nokia 3.1 Plus customers who have software version 00N0_1_26C on their phone. This update provides general bug fixes and other software updates. Cricket will push this software update to customers, prompting them to install the software update to their phone.
Software Download/Additional Information:
ï‚· You can only download this software over Wi-Fi.
ï‚· The download and installation time can vary depending on network conditions, Wi-Fi Signal strength and bandwidth .

so why i'm not getting my systemn updated ??????

PoboyProphet
Userlevel 3
Badge +1

Got it. Thanks for the extra information. I went to the Cricket website and looked at the user guide for your phone ( https://www.cricketwireless.com/support/devices-and-accessories/nokia-3-1-plus--device-support/customer/device-support.html ). There is a step by step guide that show you how to update the software on the phone. 

Per the website it confirms what you are saying: "Effective 2/13/18, a new software update (00N0_1_26E) will be available for those Nokia 3.1 Plus customers who have software version 00N0_1_26C on their phone. This update provides general bug fixes and other software updates.

Check out this link  to see how to update it manually or once you receive a notification.  

https://www.cricketwireless.com/content/dam/aio/Support/DeviceSupport/nokia-3-1-plus/nokia-3-1-plus-mr-product-note-021219.pdf 

 

I
Userlevel 1
I have read that and I have done that I have been in the it business now for 10 years I am not a moron I know how to read system updates and notices my phone meets every criteria for the updates but it's still not being pushed out to my phone therefore Cricket Wireless is withholding updates
PoboyProphet
Userlevel 3
Badge +1

It doesnt automatically push it without you going through and enabling the update. You have to be on wi-fi and you must confirm all of the pop up notifications. May thats where things went south. I would suggest doing a manual update using the instructions above.

PoboyProphet
Userlevel 3
Badge +1

Dude...... im just trying to help you out customer to customer.

 

Walk into a store and ask if you can switch out the device. I hope you find a fix for it.

I
Userlevel 1
Not even to mention that the the security credentials for the phone have been outdated since December 1st
I
Userlevel 1
I'm tired of companies like Cricket Wireless getting away with unethical practices in the people that use their service should be outraged about this Cricket Wireless would not be here if it was not for the consumer what cricket Wireless is doing to their consumers is very unethical and they should not be allowed to continue this
Landon_Cricket
Userlevel 4
Badge +5

@Inderstalvnv 


We saw your post earlier regarding the software update on your phone. I sent your information to  to our IT team and we were able to push the update to your phone. Did this resolve your issue? 


Thanks. 

Remember to always mark posts that resolved your issue with a Best Answer designation. This will help other users find this information too! Use the like button to offer a thumbs-up for good content.
I
Userlevel 1
No the update did nothing my issue with the phone as the security updates have been expired since December 1st despite Nokia pushing out security updates for the phone I have yet unreceived any and that cannot log into my phone workplace Enterprise because of security credentials being expired
K
My security outdated too
I
Userlevel 1
it will never be updated as well Nokia is violating some laws with the Nokia 3.1 plus in the US and Google is not going to offer any security updates and Cricket Wireless should not be selling the phone at all because of Nokia violating the law if you would like to read more about it I can post a link for it
I
Userlevel 1
Nokia hmd global are violating laws with the Nokia 3.1 plus and Google will not be offering security updates due to these law violation and there for cricket Wireless should not be selling this phone. If you would like a link to this article I can post the link
A
I bought my 3.1 Plus directly from Cricket a couple of months ago. It's now showing its up to date with 00N0_1_26E. I've had 2 updates since then so I'm not sure if it came out of the box with that update or if it was done within the 2 updates I received since purchasing the phone.
J
oye amigo una pregunta yo tengo el nokia 3.1 plus de ckicket y quisiera saber si este dispositivo va a resibir android 10 ya que la ultima actualizacion que tengo es de abril del 2020
J
oye amigo una pregunta yo tengo el nokia 3.1 plus de ckicket y quisiera saber si este dispositivo va a resibir android 10 ya que la ultima actualizacion que tengo es de abril del 2020
J
oye amigo una pregunta yo tengo el nokia 3.1 plus de ckicket y quisiera saber si este dispositivo va a resibir android 10?ya que la ultima actualizacion que tengo es de abril del 2020

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