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Outage

  • 6 September 2022
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There was recently a major power loss in Bullhead City AZ. The power is back on, but I cannot use the data plan on my phone, it will only work with WiFi. My mother has a Cricket phone and the same thing is happening to her. What is going on? I've paid my bill and know I have not used all of my data. I've restarted the phone numerous times. Is a cell tower down, too???

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Best answer by jdor_Cricket 6 September 2022, 16:31

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Hi @klefay72 !

I’m sorry to hear about your experience, and our support team would be happy to look into this for you. It is possible that there may be a temporary outage with one of the towers in the area. You can send a private message to our @CricketSupport account, and be sure to include your wireless number and full address where experiencing issues. Our team will use that information to check for any outages.

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