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ovation 2 issues

  • 29 September 2022
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My new ovation 2 is randomly restarting itself and shutting itself down 8 to 10 times a day. I have tried wiping the cache partition and then doing a factory reset. Still does same thing. Any ideas?

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Best answer by Marlena_Cricket 30 September 2022, 00:38

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Hey @Tacy1967 and welcome to the Community Forum! We’re sorry to hear you’re having issues with your Cricket Ovation 2. We do offer a 7-day Return/Exchange Policy on all of our new devices. Please return the device to the same store location or visit our return portal below to begin an online return.

https://www.cricketwireless.com/returns-submission.html

If you are outside of the return window, don’t fret! Your Cricket Ovation 2 is covered under our 2 Year Worry-Free Warranty. If your device is faulty under normal conditions of use and maintenance, in order to benefit from the present warranty, please contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The customer support center will then provide you with instructions on how to return the device for support under warranty.

https://www.cricketwireless.com/support/orders-and-activations/cricket-two-year-worry-free-warranty.html

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