My new ovation 2 is randomly restarting itself and shutting itself down 8 to 10 times a day. I have tried wiping the cache partition and then doing a factory reset. Still does same thing. Any ideas?
Best answer by Marlena_Cricket
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Userlevel 3
+5
Hey
https://www.cricketwireless.com/returns-submission.html
If you are outside of the return window, don’t fret! Your Cricket Ovation 2 is covered under our 2 Year Worry-Free Warranty. If your device is faulty under normal conditions of use and maintenance, in order to benefit from the present warranty, please contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The customer support center will then provide you with instructions on how to return the device for support under warranty.
+1
My ovation 2 has several major issues like no Cricket Wi-fi, etc, The biggest is the national emergency alert notification has been disabled from the factory. Every carrier is required to provide this,service, í was contacted by cricket and i was told the warranty would be honored, But they lied again so Monday I will Lodge complaints with the FCC, N,E,B,S, D,O,H, any and all Fed agencies that are appropriate. The screenshots of defects I speak of are clear
+1
My ovation 2 has several major issues like no Cricket Wi-fi, etc, The biggest is the national emergency alert notification has been disabled from the factory. Every carrier is required to provide this,service, í was contacted by cricket and i was told the warranty would be honored, But they lied again so Monday I will Lodge complaints with the FCC, N,E,B,S, D,O,H, any and all Fed agencies that are appropriate. The screenshots of defects I speak of are clear
+1
My ovation 2 has several major issues like no Cricket Wi-fi, etc, The biggest is the national emergency alert notification has been disabled from the factory. Every carrier is required to provide this,service, í was contacted by cricket and i was told the warranty would be honored, But they lied again so Monday I will Lodge complaints with the FCC, N,E,B,S, D,O,H, any and all Fed agencies that are appropriate. The screenshots of defects I speak of are clear
+1
As stated in my complaint regarding crickets failure to honor warranty issues despite repeated attempts totaling 5 to 6 hours at least on the phone I have provided the screenshots by no means all but for that show the national emergency alert notification is disabled and a screenshot that shows Wi-Fi is readily available in my area except for my service provider even though my roommates Wi-Fi is no problem and the last screenshot shows the only saved Network for my Wi-Fi is actually McDonald's free Wi-Fi where I have to go for updates overall it's thoroughly disgusting
+1
My unfamiliarity with this form has caused the late submission of my documentation regarding service / warranty issues
+1
The cricket system does not offer clear explanations of what it expects but likes to throw a red sign up explaining you haven't done something when you were not instructed to do so
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