Phone is compatible but listed as not-compatible

My phone is listed as not compatible but it meets all of the requirements. It’s 4G LTE and HD Voice-capable. I’ve actually set it up and used it with WiFi calling. The phone is only a few years old.

There must have been some mistake at Cricket. How to I get Cricket to revisit this phone and update the compatibility list to include it?

This Moto G Plus (5th Gen), CO128983645 XT1687


3 replies

Userlevel 4

Hi @bmaguire. We’ll be happy to take a look at this for you. Please send a private message to our teams on social media on Facebook ( or twitter (@Cricketsupport) with the details.


Is it on the gsm or CDMA network?

This is typical problem for Moto G Plus