Phone is compatible but listed as not-compatible

  • 5 June 2021
  • 6 replies

My phone is listed as not compatible but it meets all of the requirements. It’s 4G LTE and HD Voice-capable. I’ve actually set it up and used it with WiFi calling. The phone is only a few years old.

There must have been some mistake at Cricket. How to I get Cricket to revisit this phone and update the compatibility list to include it?

This Moto G Plus (5th Gen), CO128983645 XT1687


6 replies

Userlevel 4
Badge +5

Hi @bmaguire. We’ll be happy to take a look at this for you. Please send a private message to our teams on social media on Facebook ( or twitter (@Cricketsupport) with the details.


Is it on the gsm or CDMA network?


This is typical problem for Moto G Plus


The only way to have any chance of fighting this money grab is to file a complaint with the FCC

Cricket and ATT are trying to force consumers to buy “approved” phones from them even if you already have a device that supports all their LTE bands (“HD Voice”) Limiting the use of public cell frequencies and towers is not legal and trying to force people into buying a new phone is just wrong, especially when there are thousands of compatible phones which do not appear on their very short list


Hi, It appears to be an issue with Google's Android operating system. To fix the “your device is not compatible with this version” error message, try clearing the Google Play Store cache, and then data. Next, restart the Google Play Store and try installing the app again.


Yeah, i also think that this is an an issue with Google's Android operating system.