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software need it

  • 31 October 2022
  • 3 replies
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how do i get the software re-install on my phone EC211001?

it turned off and i am not able to access it for nothing, it seems like the operating system is missing, how much would that be and where do I get it?

Thanks! 

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Best answer by jdor_Cricket 2 November 2022, 01:56

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Hey @cri2220 !

It sounds like your device may need to be replaced, and may be covered by the manufacturer warranty. The Cricket Dream 5G does come with a 2-Year Manufacturer Warranty. To make a warranty claim please  visit the link below and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.
https://warranty.cricketwireless.com

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I called the number you provide me with, and the said the warranty doesn't cover software because the screen is broken, I don't understand why they don't cover just the software if I bought the phone at one of your cricket stores and all I am asking is the software or operating system and if i want the screen replace, they don't do it either

Badge +1

how do i get the software re-install on my phone EC211001?

it turned off and i am not able to access it for nothing, it seems like the operating system is missing, how much would that be and where do I get it?

Thanks! 

is there any way i can get the software to download it to my phone myself and how much it cost?

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