Stylo 5 is not unlocking and nobody will help

  • 30 January 2023
  • 1 reply

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My son is a Cricket customer, and when my old phone died he gave me his previous Cricket phone, an LG Stylo 5, so I could use it with my carrier. It meets all the unlock conditions, so I followed Cricket's instructions to unlock it...about 45 times. It has to be unlocked thru the MyCricket app, and every time I do the procedure, it says Unlock Successful, please restart your phone, and boom it is locked to Cricket again. Customer service is no help, and keeps telling me to do what has already been tried,and although I have tried to get transferred or referred to tech support or customer service manager, I have been refused! I am at my breaking point on this, and as a senior citizen, this is just not fair! At a Cricket store, they removed my son's info/account from the phone so I would not have to keep asking him for his personal info, pin, password, etc. But that did not help either. I want to be able to call my kids or my doctor! So, tech support or customer service management, or anyone who might be able to help, how about helping me with this?


Best answer by Marlena_Cricket 30 January 2023, 21:19

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Userlevel 3
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Hi @VirginiaH and welcome to the Community Forum. We’d be happy to assist you on this platform today. Please send us a private message and include the IMEI number of the phone and your best contact number. We’re here to help! 🤗