Supra G7 Software Update isn't working

  • 2 November 2020
  • 3 replies

I have a Moto Supra G7. It's been showing for 2 hours that I am downloading a Cricket Software Update, but it still says 0% and the little bar doesn't indicate any completion. I tried restarting after about 90 minutes, but the same notice came back.

3 replies

Userlevel 4
Badge +4

Hi @rroryr1 !

Thank you for the feedback, we are looking into this. If you need additional assistance, we recommend reaching out to our support team on Facebook ( or Twitter (@cricketsupport)

It does seem to end, after several hours. I hope it doesn't start again.

I'm having the same issue with my G7.  The Cricket Software Update began "downloading" several hours ago but has made 0% progress.