Terrible Phone

I just switched to Cricket and my husband and I both got the Moto G Power phone. They are the worst phones I've ever owned in my life. My husband is very unhappy with his as well. The store in my area had a promotion that was giving the Stylo 6 but when we went out had changed and we got stuck with this crap phone. I called and was told I only had 7 days and I was already at the end of my 6th day and I was out of time. Why was I not made aware of this policy when I got these stupid phones. Maybe time to cut my losses and go back where I came from. Phone rarely rings when I get a call...I mean I don't get the call at all. I have an this pop up junk... We hate these phones. Never been more unhappy with a service...