text message issues

  • 5 September 2022
  • 1 reply


I recently became a Cricket customer and have no issues until lately. My boyfriend is also a Cricket customer and recently our text messages to each other have not been going through. I will text him and my text goes through on my end but he never receives it and vice versa. It has become so annoying that we have been messaging on another forum just so we make sure the other gets the message.  What is going on? Or what can we do to get our texts to actually go through?!


Best answer by jdor_Cricket 7 September 2022, 03:08

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Userlevel 4
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Hi @Peggylopez40 !

We’re sorry to hear about that experience, and our support team would be happy to look into this for you. To get started, just send a PM to @CricketSupport and be sure to include your wireless number, name on account, address where currently using services, and details about the issue. Our support team will review the account to see what’s going on and assist further. :)