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text messaging app keeps stopping

  • 12 April 2023
  • 8 replies
  • 1469 views
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Hello 

I have a cricket dream and have had minimal issues, until Monday of this week. My phone did an update and ever since I'm not receiving or able to send out text messages. I keep getting an error that the app has stopped working. I have tried removing apps and photos, because I was told at my local store, that it was a storage issue.  Ive rebooted multiple times with no luck.  I can't get into apps for my banking because it wants to send me a text verification and I can't receive it. I need to get this fixed immediately.  I also tried to delete old text messages and that wasn't working either.  

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Best answer by Marlena_Cricket 18 April 2023, 01:11

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8 replies

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I'm having the exact same issue. There is no additional update to correct this and I've restarted several times. I can receive phone calls, which is nice, but texting is now an important part of a functioning phone. 

A
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Same thing here ever since the last update. Cleared storage, restarted phone, did hard restart. Did a force stop on messaging app and opened it again. Nothing works

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I messaged them on FB and they advised a service restart (turn phone off, remove sim card, wait 10 minutes, reinsert sim, turn on) which also did not fix it. Waiting to hear what they will do next. 

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I have also had the same thing since the update on Monday. Called Cricket, it’s a known issue but the gal I spoke to yesterday had no real time update to when it would be fixed. I have found that after I receive a text, if I go to settings and “force stop” the messaging app, I can then send a reply. But I have to do that EVERY time. Also, I don’t get notifications when a text comes in so I am constantly having to check. I work with a surgeon who texts often so it’s been pretty annoying to have to constantly check if I have an incoming text… 

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They finally offered to send a new phone, a solution, but not a great one. 

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Same issue here, I have to do a "force stop" AND  "clear cache" before it works. And that's only about ½ of the times I've tried. 

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I was told last Weds they would be overnighting me a replacement phone. Today I received a phone call asking if I can meet up with someone at a Cricket store to discuss a replacement. So much for expecting to have a new phone by now. Missed some very important work texts on Friday.

Marlena_Cricket
Userlevel 3
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Hi Everyone and thanks for reaching out to us. Our team is aware of this issue and we are advising all Cricket Dream 5G owners to file a warranty claim to receive a comparable device (The Cricket Ovation 3). To make a warranty claim visit https://warranty.cricketwireless.com and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. We apologize for any inconvenience this may have caused.

@Larson2012   @Elizabeth357 @Andrew322 @buffyb_526 @ashytoy 

 

https://www.cricketwireless.com/support/orders-and-activations/cricket-two-year-worry-free-warranty.html

 

https://www.cricketwireless.com/prepaid-phones/smartphones/cricket-ovation-3-midnight-plum.html

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