I bought a Cricket phone from Walmart to add my dad and stepmom onto my account. Took it to the Cricket store where they added my parents to the account, took my money, but then said phone wouldn’t activate. Told me to take it back to Walmart and get another phone and bring it back. So I did. Same thing...wouldn’t activate. Told me to call customer service, so I did. FOUR TIMES. Every representative either hung up on me or told me the problem would be fixed if I would just power the phone down and then boot it back up. NOTHING WORKED and I still have a phone my dad can’t use but still being charged. I am not rude on the phone with the representatives. They all say they need to put me on hold to fix the problem and then they just disconnect. I don’t know what to do to get the phone activated since no one is willing to help. So incredibly frustrating.
Hello
I bought a Cricket phone from Walmart to add my dad and stepmom onto my account. Took it to the Cricket store where they added my parents to the account, took my money, but then said phone wouldn’t activate. Told me to take it back to Walmart and get another phone and bring it back. So I did. Same thing...wouldn’t activate. Told me to call customer service, so I did. FOUR TIMES. Every representative either hung up on me or told me the problem would be fixed if I would just power the phone down and then boot it back up. NOTHING WORKED and I still have a phone my dad can’t use but still being charged. I am not rude on the phone with the representatives. They all say they need to put me on hold to fix the problem and then they just disconnect. I don’t know what to do to get the phone activated since no one is willing to help. So incredibly frustrating.
most likely it is to do with the 5G roll out. cricket is not allowing people to buy their own phone and activating on cricket. we have to buy a phone from cricket. unfortunately.
I’m having the same issue but I bought my phone cricket online store.tried to activate it but won’t let me.
Did you have a fix on this issue? Facing same issue but no response from anyone

I’m having the same issue but I bought my phone cricket online store.tried to activate it but won’t let me.
I am new here and I am also having a same question anyone give me proper solution.
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