not sure if this is a phone issue or a network issue, but my husband and I have 2 lines on the same plan and for the last few weeks now whenever I try to call him, instead of ringing it just says "please enter your passcode" as if I was trying to access my own voicemail. and similarly, when he tries to call me it forwards to voicemail as if my phone was off. we are still able to text each other so I know I didn't accidentally block his number somehow. any ideas?
Best answer by CricketSupportView original
@rachelwilkinson83 and welcome to the Community Forum. We’d be happy to look into this for you. Please send us a PM to @CricketSupport and include the name on your account, your wireless number, and the complete address where you’re experiencing issues.