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Turbo 2 stuck on Hello screen

  • 3 November 2022
  • 4 replies
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E
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My turbo 2 hotspot recently stopped working and I'm not sure why. Whenever I turn it on, it won't go past the "Hello" screen so I can't connect to it. I'm not sure what to do please help!!!

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Best answer by Marlena_Cricket 4 November 2022, 00:57

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J
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Hello @Esthertrujillo1982! Welcome to our Cricket Community Forum and thank you for your post. We’re sorry to hear about your recent troubles with your Cricket Turbo Hotspot 2. How long have you owned the device? 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.
E
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Hello @Esthertrujillo1982! Welcome to our Cricket Community Forum and thank you for your post. We’re sorry to hear about your recent troubles with your Cricket Turbo Hotspot 2. How long have you owned the device? 

About a year and a half

Marlena_Cricket
Userlevel 3
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@Esthertrujillo1982 your device is still covered under our 2 Year Worry-Free Warranty. If your hotspot device is faulty under normal conditions of use and maintenance, in order to benefit from the present warranty, please contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The customer support center will then provide you with instructions on how to return the device for support under warranty.

https://www.cricketwireless.com/support/orders-and-activations/cricket-two-year-worry-free-warranty.html

Bloodbath
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I had/have the same device and I had to send in my old Turbo Hotspot to cricket. They sent me a new one within 2 days, and it works fine now. But honestly I think it's probably just the device itself, unfortunately. But I would call and talk to someone about possibly mailing in your old one and receiving a new one. Just a thought 💭. Hope that helps ☺️

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