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Turbo 2 stuck on Hello screen

  • 3 November 2022
  • 3 replies
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My turbo 2 hotspot recently stopped working and I'm not sure why. Whenever I turn it on, it won't go past the "Hello" screen so I can't connect to it. I'm not sure what to do please help!!!

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Best answer by Marlena_Cricket 4 November 2022, 00:57

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Hello @Esthertrujillo1982! Welcome to our Cricket Community Forum and thank you for your post. We’re sorry to hear about your recent troubles with your Cricket Turbo Hotspot 2. How long have you owned the device? 

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Hello @Esthertrujillo1982! Welcome to our Cricket Community Forum and thank you for your post. We’re sorry to hear about your recent troubles with your Cricket Turbo Hotspot 2. How long have you owned the device? 

About a year and a half

Userlevel 2
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@Esthertrujillo1982 your device is still covered under our 2 Year Worry-Free Warranty. If your hotspot device is faulty under normal conditions of use and maintenance, in order to benefit from the present warranty, please contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The customer support center will then provide you with instructions on how to return the device for support under warranty.

https://www.cricketwireless.com/support/orders-and-activations/cricket-two-year-worry-free-warranty.html

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