Unable to send Group messages or MMS messages with pictures/gifs

  • 14 November 2019
  • 2 replies

Badge +1

We are new to Cricket service since August, have noticed recently I am unable to send any text messages from within the default message app on my Samsung S7 to a group of people, any that contains pictures or any gifs.  I've tried doing all the things I found on the internet including restarting my phone, resetting the APN settings and restarting my phone, and I checked the message center number which is 312-314-9810.  It spins and spins for about 5 minutes, then errors out and says Message not sent.  Can someone please help with this?  Very frustrating.  I had AT&T prior and did not have this problem at all.  I have unlimited data on this phone and this seems to have become a problem in the last month that I've noriced.


Best answer by Marlena_Cricket 15 November 2019, 00:04

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2 replies

Userlevel 3
Badge +5

Welcome to the #CricketNation & thanks for posting on the Community Forum @tashahovis! We suggest resetting your network settings on your device, ensure your device software is up to date, and restart your phone. If you need additional assistance, please reach out to our Support Team on Facebook ( or Twitter (@cricketsupport) with the details of your issue. 

Badge +1

Thank you so much for your assistance, that seems to have taken care of my problem!!